Effective Date: July 23, 2026
Welcome to GoGetGeeks.com (“GoGetGeeks,” “the Platform,” “the Service,” “we,” “our,” or “us”). This Privacy & Cookie Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, request tutoring or study guidance, communicate with our team, or use our Services.
The Platform provides general tutoring, study guidance, feedback, explanations, and educational support through independent contractors known as Geeks or Tutors. By using our website or Services, you agree to the practices described in this Policy.
1. Information We Collect
We collect only the information reasonably needed to operate our website, respond to inquiries, provide Services, process payments, communicate with users, and improve the Platform.
Information You Provide
When you contact us or request Services, you may provide:
- Name and contact details, such as email address, phone number, or messaging handle;
- Information about your study needs, subject area, learning goals, level of study, and requested support;
- Communication records from email, website chat, WhatsApp, phone, SMS, or similar channels;
- Billing details needed to process payment, although full card details are handled by secure third-party payment providers.
Information Collected Automatically
When you visit the website, we may automatically collect:
- IP address;
- Browser type and device information;
- Pages visited and time spent on the website;
- Referring pages or links;
- Approximate location based on technical data;
- Cookie identifiers and analytics data.
This information helps us keep the website functional, secure, and useful.
2. How We Use Personal Information
We may use personal information to:
- Respond to your inquiries;
- Understand your tutoring or study guidance needs;
- Match your request with a suitable Geek or Tutor;
- Provide, manage, and improve the Services;
- Send service-related updates, reminders, quotes, payment information, or support messages;
- Process payments and prevent transaction errors;
- Maintain internal records;
- Improve website performance and user experience;
- Detect fraud, misuse, security issues, or unlawful activity;
- Comply with legal, tax, accounting, and regulatory obligations;
- Send promotional messages only where permitted by law or with appropriate consent.
We do not sell your personal information.
3. Consent and Legal Basis
We collect, use, and disclose personal information with your consent, where required, and only for reasonable purposes connected to our Services.
Your consent may be provided when you:
- Submit a contact form;
- Request a quote or service;
- Send us messages;
- Communicate through chat, WhatsApp, email, phone, or SMS;
- Continue using the website after being informed about cookies;
- Opt in to receive promotional communications.
You may withdraw consent where legally permitted, but this may affect our ability to provide certain Services.
4. Communications
We may contact you through the communication channels you provide, including email, website chat, WhatsApp, phone, or SMS. These communications may relate to your inquiry, quote, service request, payment, support issue, or administrative matter.
If we send promotional or marketing messages, we will do so in accordance with applicable Canadian anti-spam requirements. Where required, we will identify ourselves, provide contact information, and offer a way to unsubscribe.
You can opt out of promotional messages at any time. Service-related messages may still be sent where necessary to complete or manage your request.
5. Sharing Personal Information
We may share personal information only where reasonably necessary, including with:
- Geeks or Tutors who need relevant information to provide tutoring or study guidance;
- Payment processors that handle secure transactions;
- Website hosting, analytics, security, email, chat, and technical service providers;
- Professional advisers, such as legal, accounting, or compliance consultants;
- Authorities, regulators, or courts where required by law or necessary to protect legal rights.
Geeks and Tutors are independent contractors. They may receive only the information needed to provide the requested Service and are expected to handle user information responsibly.
6. Payment Information
Payments may be processed through third-party payment providers. We do not store full credit card numbers or complete payment credentials on its own systems.
Payment providers may collect and process payment information according to their own privacy and security practices. We recommend reviewing the privacy policies of any payment provider used during checkout.
7. Cookies and Similar Technologies
The Platofrm may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, and support marketing or security functions.
Cookies are small files stored on your device when you visit a website. Some cookies are essential for the site to work, while others help us understand how users interact with the Platform.
8. Types of Cookies We May Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Help the website load, function, process forms, maintain security, and provide core features. |
| Preference Cookies | Remember choices such as language, region, or display settings where available. |
| Analytics Cookies | Help us understand website visits, traffic sources, page performance, and user behavior in aggregated form. |
| Security Cookies | Help detect suspicious activity, prevent misuse, and protect the website. |
| Marketing Cookies | May help measure advertising performance or show more relevant messages, if such tools are used. |
We may use analytics tools such as Google Analytics or similar services to understand website traffic and improve the Platform. These tools may collect information such as device type, pages visited, session duration, and approximate location.
9. Managing Cookies
You can manage or block cookies through your browser settings. Most browsers allow you to delete cookies, block certain cookies, or receive alerts before cookies are stored.
If you disable cookies, some parts of the website may not function properly. Essential cookies may still be used where necessary for website operation, security, or service delivery.
Where required, we may ask for cookie consent through a banner or preference tool.
10. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including service delivery, customer support, payment records, legal compliance, dispute resolution, fraud prevention, and business recordkeeping.
When information is no longer needed, we will delete, anonymize, or securely restrict it, unless retention is required by law.
11. Security Safeguards
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These safeguards may include access controls, secure communication tools, limited internal access, payment provider security measures, and website security practices.
However, no online system, file transfer, or communication channel can be guaranteed to be completely secure. You should avoid sending highly sensitive information unless it is necessary for your request.
12. International Transfers
Some service providers, contractors, or technical systems may be located outside your province, territory, or country. As a result, your information may be processed or stored in another jurisdiction, where it may be subject to local laws.
When we use third-party providers, we take reasonable steps to ensure personal information is handled appropriately.
13. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you;
- Ask us to correct inaccurate or incomplete information;
- Withdraw consent where legally permitted;
- Request deletion of certain information;
- Ask questions about our privacy practices;
- File a complaint with a privacy authority if you believe your rights have been violated.
To make a privacy request, please contact us using the details below. We may need to verify your identity before responding.
14. Children and Minors
Our Services are intended for users who are at least 18 years old. Users under 18 may use the Services only with consent and supervision from a parent or legal guardian.
We do not knowingly collect personal information from minors without appropriate consent. If you believe a minor has provided personal information without proper consent, please contact us so we can review and take appropriate action.
15. Third-Party Links
Our website may contain links to third-party websites, tools, payment processors, or communication platforms. We are not responsible for the privacy practices, content, or security of third-party services.
You should review the privacy policies of any third-party websites or platforms you use.
16. Updates to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our Services, website features, legal requirements, or business practices.
The updated version will be posted on this page with a revised effective date. Continued use of the website or Services after updates are posted means you accept the revised Policy.
17. Contact Information
If you have questions or wish to exercise your privacy rights, please contact us:
Website: https://gogetgeeks.com/contacts/
Email: [email protected]